How did Climb Hire reduce outcome tracking time by 50%?

Climb Hire was spending 16-20 hours every week manually checking LinkedIn profiles and updating spreadsheets. That was not a workflow quirk, it was an invisible staffing drain absorbing nearly half an FTE. Prentus replaced that manual work with an AI-powered LinkedIn outcome detector that runs continuously in the background. The team got two full days a week back, and the tracking became more accurate in the process.

How did Climb Hire improve alumni engagement with Prentus?

Alumni engagement was scattered across Slack channels, email threads, and shared drives. The real dropout rate was invisible because there was no single place to measure it. Once alumni resources moved into a centralized digital home with built-in gamification, monthly challenges, and career points, participation doubled. The friction that had been silently killing engagement disappeared.

What challenges did Climb Hire face before adopting Prentus?

Climb Hire had a problem they did not know was a problem. Staff spent 16-20 hours each week manually tracking participant outcomes because that was just how it had always been done. Their previous tool, Huntr, could not scale, so instead of fixing the problem, they worked around it and absorbed the inefficiency into the daily routine. Alumni engagement lived in Slack, which made it impossible to measure whether alumni were actually connected or quietly disengaged.

Case Study

20 Hours a Week Lost to Manual LinkedIn Tracking Nobody Questioned

Climb Hire's team was spending two full days every week manually checking LinkedIn profiles and updating spreadsheets. They thought it was just part of the job. It was actually an entire FTE's worth of capacity being silently wasted on work a machine should do.

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16-20 hrs

Saved Weekly

Alumni Engagement

100%

Digital Alumni Home

50%

Less Tracking Time

The Challenge

Two Full Days a Week. Burned on Spreadsheets.

Climb Hire, led by CEO Sorby Grant, runs a nonprofit career development program built on individualized support. By early 2022, their staff was spending 16 to 20 hours every week manually checking LinkedIn profiles, sending follow-up emails, and updating spreadsheets. That is not a workflow issue. That is an invisible staffing drain absorbing nearly half an FTE.

Nobody questioned it. Staff treated manual tracking as a normal part of the job because it had always been done that way. The real cost of that assumption, two full days of human time every single week, never made it onto anyone's radar.

Alumni engagement lived in Slack channels, which made the real picture impossible to see. There was no way to know how many alumni were still actively connected versus quietly disengaged. The silent dropout problem was invisible precisely because the tools could not measure it.

Their previous platform, Huntr, could not scale. But instead of finding a fix, the team worked around it, absorbing the inefficiency into the daily routine until the workaround became the workflow.

The Solution

Automation That Amplifies, Not Replaces

Prentus provided Climb Hire with the infrastructure to scale sustainably, layering intelligent automation on top of their deeply relational approach.

AI-Powered Outcome Detection

The LinkedIn outcome detector automatically identifies when participants change jobs, receive promotions, or update their professional profiles. What once took 16-20 hours of manual work each week now runs continuously in the background.

Centralized Communication Hub

All participant communication moved into a single platform, replacing scattered Slack channels and email threads. Every interaction is logged and tied to the participant's profile for full context.

Gamification and Engagement

Monthly challenges and a career points system transformed passive alumni into active community participants. The gamification layer doubled engagement compared to the previous Slack-based approach.

Digital Community Home

A built-in digital community became the permanent home for alumni resources, networking, and peer support. Unlike Slack, it was purpose-built for career development and fully integrated with tracking.

Prentus AI mock interview scoring and career coaching features

The Results

Time Reclaimed, Community Strengthened

16-20 hrs

Saved Every Week

Two full days. Every single week. That is what was being burned on manual LinkedIn profile checks and spreadsheet updates. Not because the team was inefficient, but because no one had stepped back to realize that the most time-consuming task in the organization was work that should never touch a human hand.

100%

Digital Alumni Home

Alumni resources were scattered across Slack channels, email threads, and shared drives. Nobody knew the real engagement rate because it was impossible to measure across fragmented tools. Once everything lived in one place, the invisible dropout problem became visible for the first time.

Alumni Engagement

Half of alumni engagement had been silently lost to friction and fragmentation. Alumni were not disengaged because they did not care. They were disengaged because the scattered Slack channels and emails made it too hard to stay connected. Removing the friction doubled participation.

We went from spending 16 hours a week on manual tracking to having it run automatically. That freed our team to do what we do best: build genuine relationships with our participants.

Sorby Grant

CEO, Climb Hire

Automate the Busywork. Amplify the Impact.

See how Prentus can give your team back 20+ hours each week while strengthening participant engagement and outcomes.

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