Case Study
50% Reduction in Outcome Tracking Time
How Climb Hire scaled their nonprofit career development program with AI-powered automation while strengthening the personal touch that defines their mission.
Book a Demo16-20 hrs
Saved Weekly
2x
Alumni Engagement
100%
Digital Alumni Home
50%
Less Tracking Time
The Challenge
Scaling Without Losing the Human Touch
Climb Hire, led by CEO Sorby Grant, is a nonprofit career development program built on the belief that every participant deserves individualized support. By early 2022, that belief was being tested by the realities of growth.
The team was juggling multiple tools to track outcomes, manage communications, and maintain alumni relationships. Staff members spent 16 to 20 hours each week manually tracking participant outcomes by checking LinkedIn profiles, sending follow-up emails, and updating spreadsheets.
Their previous platform, Huntr, could not scale to meet their expanding needs. Alumni engagement lived in Slack, which was difficult to maintain and impossible to measure. Climb Hire needed a sustainable solution that could grow with them without sacrificing the personal connection at the heart of their program.
The Solution
Automation That Amplifies, Not Replaces
Prentus provided Climb Hire with the infrastructure to scale sustainably, layering intelligent automation on top of their deeply relational approach.
AI-Powered Outcome Detection
The LinkedIn outcome detector automatically identifies when participants change jobs, receive promotions, or update their professional profiles. What once took 16-20 hours of manual work each week now runs continuously in the background.
Centralized Communication Hub
All participant communication moved into a single platform, replacing scattered Slack channels and email threads. Every interaction is logged and tied to the participant's profile for full context.
Gamification and Engagement
Monthly challenges and a career points system transformed passive alumni into active community participants. The gamification layer doubled engagement compared to the previous Slack-based approach.
Digital Community Home
A built-in digital community became the permanent home for alumni resources, networking, and peer support. Unlike Slack, it was purpose-built for career development and fully integrated with tracking.
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The Results
Time Reclaimed, Community Strengthened
16-20 hrs
Saved Every Week
The AI-powered LinkedIn outcome detector eliminated the most time-consuming task in the organization. Staff members who previously spent two full days each week on manual outcome tracking now have that time back for direct participant support and program development.
100%
Digital Alumni Home
Every alumni resource, networking opportunity, and career development tool now lives in a single digital home. Participants no longer need to navigate between Slack, email, and scattered documents to find what they need.
2x
Alumni Engagement
Monthly challenges and career points drove double the engagement compared to Slack. Alumni who had gone quiet re-engaged through gamification, and the digital community became a self-sustaining support network.
We went from spending 16 hours a week on manual tracking to having it run automatically. That freed our team to do what we do best: build genuine relationships with our participants.
Sorby Grant
CEO, Climb Hire
Automate the Busywork. Amplify the Impact.
See how Prentus can give your team back 20+ hours each week while strengthening participant engagement and outcomes.